Terms and Conditions
ENIGMA GAME S.L. CIF:B04852380 C/ Calle Terriza 4, 04004 · Almería
1. GENERAL1.1 These terms and conditions apply to all visitors of Escape Room Almería, to all players of the Escape Room Almería games and to all users of the www.enigmagame.es website. 1.2 You are accepting these terms and conditions on behalf of yourself and all the other members of your team. 1.3 The website www.enigmagame.es and the Enigma Game games are owned by Enigma Game S.L. 1.4 These terms and conditions may be amended or varied by Enigma Game S.L. at any time at our sole discretion without prior notice. 1.5 Nothing in these terms and conditions is intended to affect your statutory rights. 1.6 These terms and conditions and any contract incorporating them shall be governed by and interpreted in accordance with Spanish law, and any dispute arising shall be subject to the exclusive jurisdiction of the Spanish courts. 1.7 The website www.enigmagame.es may contain links to third party websites. The operation of those websites is out of Enigma Game S.L.'s control and you use them at your own risk. 1.8 The contents of the website are the property of Enigma Game S.L. You are not permitted to use these without the prior written permission of Enigma Game S.L. and you accept that any such use may constitute an infringement of owner’s rights.
2. SECURITY AND PRIVACY2.1 Enigma Game S.L. collects and stores your personal details but will not intentionally disclose them to any 3rd party. 2.2 Enigma Game S.L. shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of our website. 2.3 Enigma Game S.L. may contact you from time to time in relation to your visit or with offers and promotions via email.
3. BOOKING3.1. The only languages available for the conclusion of a booking contract online are English and Spanish. 3.2. Only persons who are at least 18 years of age are permitted to book a game. 3.3. It is your responsibility to check that any games issued to you are accurate. 3.4. Any purchase of a game is only valid when processed through the Enigma Game Ibiza website. 3.5. We do not allow transfer of games to another party. 3.6. Games may not be transferred or resold for commercial purposes or at a premium. If a game is transferred or resold in breach of this condition, the bearer of the game or the person claiming the right to attend the event will be refused admission to the game. 3.7. You are entirely responsible for entering your details correctly on the online Booking Form. By submitting an online Booking Form you warrant to Enigma Game Almería that all details supplied by you are true and accurate. 3.8. You receive the confirmation of your booking via email only. Enigma Game Almería will not send further confirmation via post or text message. 3.9. A booking becomes a no-show and entry will be declined if the team is 15 minutes or more late. In such a situation, the money is not refundable and the booking is not changeable. 3.10. All bookings are final as this is a LIVE game. No changes, cancellations or reschedules are allowed. To re-book another slot must be of your own expenses and according to current availability. 3.11. Force Majeure. Enigma Game S.L. is not liable for any delays or obstructions causing delay to your arrival whether caused by bad weather, strikes, protests, floods, traffic jams, civil unrest or any other reason. It is your sole responsibility to arrive on time according to your booking.
4. SAFETY & CONFIDENTIALITY4.1. The games offered by Enigma Game S.L. rely on confidentiality and discretion from its players. You agree to not make any recordings of any of the games or take any photographs inside the rooms. We also ask that you take great care when describing your experience to others to not give anything away that might spoil the fun. 4.2. By playing the games, all players agree not to pass on this information, or they will render themselves liable to prosecution under breach of confidentiality rules. 4.3. You and your team participate in the room escape experience entirely at your own risk. Enigma Game S.L. does not recommend you to participate if you suffer from any physical or medical conditions such as claustrophobia, seizures or any other similar conditions. You will be solely responsible for any related incidents that may occur. 4.4. You and your team will be instructed before participating in the games by a Game Master who represents Enigma Game S.L. The Game Master will explain the rules of the game. You and your team agree to follow these rules. 4.5. The game is based on rational solutions determined through deduction and does not require special abilities or uncommon knowledge; force, stunts or violence are in no way required to solve the puzzles. The solutions to the puzzles and codes do not involve altering the heating system, the electrical system or the surveillance system. 4.6 The client is not allowed to remove the “DON’T OPEN”, “DON’T TOUCH”, “DON’T TEAR” or the colored stickers found in the room; they are there for the clients’ protection. 4.7. Children less than 14 years of age have to be accompanied in the Room by one of their parents or tutors. 4.8. The game stops at precisely 60 minutes after the start of the reservation, regardless of the fact that the solution was found or not. 4.9. You and your team should wear comfortable clothes, high heels are not advisable. 4.10. Enigma Game S.L. is not liable for any damage to persons or equipment caused by misuse of the rooms or their contents, or caused by the failure of and team-member to follow the rules of the game. 4.11. People under influence of alcohol or on non-prescribed drugs will be turned away and the game becomes a no-show. We reserve the right to refuse entry to any person who is unfit, abusive or unsuitable in any way at the sole discretion of the owners and staff of Enigma Game S.L. 4.12. Drinks and food may not be brought into the reception or into the game rooms. 4.13. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address, as well as show ID and credit card. 4.14. Enigma Game Almería has limited waiting areas and so early arrivals will be asked to return at the correct time.
PAYMENT5.1. The price (including appropriate VAT) of a game per person is stated on the Enigma Game Almería website in the Booking section. 5.2. Bookings can only be made online on the Enigma Game Almería website or on site. 5.3. Most major credit or debit cards are accepted to make payment and all payments are processed through a secure website operated by PayPal. Examples of cards that are not accepted include Amex, Diners, China Union Pay or JCB. 5.4. Full payment is required at the time of booking. 5.5. Enigma Game Almería offers a live event so once the booking is confirmed refunds, cancellations or reschedules are not accepted. 5.6. If less people attend the game than are booked, the price difference will not be reimbursed. 5.7. If more people attend the game than are booked (up to 6 people per room) the extra charge will be paid upon arrival at the location. 5.8. You agree to pay Escape Rooms S.L. reasonable costs relating to damage to property that is intentional or caused by intentional misuse of any items.